Bryan and Rachel Gavini, owners of Pangaea Wine Bar in Putnam, Connecticut:
"The FIRMS system allows us to spend the maximum amount of time with our customers and talking to them about wine and food. Using FIRMS in conjunction with the Apple iPad, Pangaea's servers will spend more time talking and interacting with the customer, leading to a better overall customer experience."
Bryan added, "FIRMS is going to be a great tool for Pangaea, as it will allow us to spend more time telling the story of our food and wine, rather than being wrapped up in time-consuming administrative duties."
It feels like Lecere is right beside us every step of the way. Their services have surpassed our expectations and the FIRMS software seems limitless in its capabilities. It feels like we've come out of an ice age and entered into a new way of servicing our customers. I can't imagine doing business any other way."
Chris Wishart, owner of Trio in Mt. Airy, North Carolina:"Being able to deliver orders to the kitchen and bar from the tables has enabled our restaurant to do what all full service restaurants have always wished they could do: deliver the orders without delay. The FIRMS technology and Lecere's forward thinking has delivered us from wait lines at the tethered terminal and circumvented the server becoming distracted on the way to the tethered terminal. This has led us to become much quicker and more efficient."
"I would be remiss if I also did not bring up the 'cool' factor to all of this. The feedback and interaction at the tables from our customers has been through the roof. The buzz about your technology has been electric in the dining room."
"Our vision has always been to source our foods, wines and furniture locally as well as having them impact the environment as little as possible. Having iPads and iPod Touches being used as our Point of Sale solution through Lecere FIRMS is completely in line with that vision. Instead of having large, immobile computer terminals we have lightweight and flexible hand-helds. The combination of being in front of our guests and having low power consumption machines is something we thought we may never find, but luckily for us we ran across Lecere."
"The process for implementing our menus was quick and easy. Our staff training could not have gone better. The buzz from the guests when they realize we are putting in their order from the IPod Touch is exciting and something we didn't expect."